Managed IT & Support
An IT department on call without the cost of hiring a full team
We run your technology operations: monitoring servers and services, managing updates and backups, supporting users through a ticketing system, and on-site visits according to your plan. You receive periodic reports showing what actually happened and what we recommend.
Problems we solve
What drives companies to look for this service
Support starts only after the failure
Nobody watches disk space, backups or certificates until a service suddenly stops.
The cost of a full in-house team
A mid-sized company doesn't need a full-time team, but it does need reliable coverage.
No clarity on service levels
When is a ticket answered? When is it resolved? Without a written agreement expectations stay vague.
Deferred updates, open vulnerabilities
Systems left unpatched for months become an easy target.
What SmartSky delivers
Specific deliverables, not general promises
Proactive monitoring
Watching service availability, capacity, performance and certificate expiry with early alerts.
Ticketing with service levels
One documented support channel with priorities and response times defined in the contract.
Patch management
Operating-system and application updates on a planned schedule, with a test environment where needed.
Backup administration
Daily verification that backups succeeded, periodic restore testing, and a documented report.
End-user support
Remote support and on-site visits per plan, covering user devices, printers and email.
Reporting & recommendations
A periodic report on tickets, resolution time, outstanding risks and an improvement plan.
Scope of work
What the scope includes
- Inventory and documentation of technology assets
- Monitoring and alerting setup
- Support channel and ticketing with service levels
- Update and backup administration
- User and permission management
- Remote support and scheduled visits
- Periodic security review
- Monthly report and improvement plan
How we deliver
How we deliver, step by step
- 1Assess & inventoryWe document assets and risks and establish the starting point before the contract begins.
- 2OnboardEnabling monitoring, ticketing and backups, and clearing the urgent risks first.
- 3Day-to-day operationsResponding to tickets and monitoring proactively under the agreed service level.
- 4Periodic reviewA review meeting covering performance and proposing improvements for the next period.
Technologies we work with
These are tools we actually use to deliver this service. The tool follows the case, never the other way round.
- Zabbix
- Veeam
- Windows Server
- Ubuntu
- Active Directory
- Tailscale
- WHMCS
Packages
Pricing is built on your scope
We don't publish a fixed price for this service because it depends on the real volume of work, the number of sites, and the systems to integrate. After a short assessment we provide a written scope and a phased estimate.
Use cases by sector
What this looks like in your sector
A company with no IT department
Full coverage under a monthly contract instead of hiring an internal team.
A small IT team needing backup
We take on monitoring, backups and patching so your team can focus on projects.
A company after an outage
Addressing the causes of the outage and building the controls that prevent a repeat.
Frequently asked questions
What service levels are available?
Are on-site visits included?
Can we start with a limited scope?
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Facing a technical challenge? Let's design the right solution.
Book a short assessment session. We'll listen to where you are and propose a practical first step — no commitment.