Abuse Reporting Policy

Reporting channel Reports go to abuse@smartsky.com.eg. This channel is for abuse reports only; it is not a technical-support channel.

What a report should include - The specific domain, IP address or URL. - A description of the violation and its type. - Evidence: full email headers, screenshots, or logs with timestamps and time zone. - Contact details so we can respond.

A report without sufficient evidence may be delayed or impossible to verify.

How we handle a report 1. Receipt: the report is logged with a reference number. 2. Verification: we verify the claim and the scope of impact. 3. Action: notice to the customer with a period to correct in non-critical cases, or immediate suspension in critical ones. 4. Follow-up: confirming the violation is removed before service is restored. 5. Closure: informing the reporter of the outcome within the limits privacy allows.

Critical cases Active phishing, malware distribution, content exploiting children, and participation in an active attack are handled at the highest priority and may lead to immediate suspension without prior notice.

Intellectual property reports Send these with proof of ownership or authorisation, and a precise description and location of the infringing content. We engage both parties and allow an opportunity to respond where appropriate.

Bad-faith reports Repeated bad-faith reports may lead to future reports from the same source being disregarded.

Privacy We do not disclose customer data to reporters except under a legal obligation or a valid official request.