Privacy Policy

Scope This policy explains how Smart Sky for Information Technology handles personal data reaching us through smartsky.com.eg, the client portal, our forms and technical support.

Data we collect - Data you provide: name, company name, email address, phone number, and the content of your message in consultation, quote or support forms. - Account and service data: contract, billing and subscription details, plus the registrant data legally required to register domain names. - Technical data: IP address, browser type and pages visited, for security and performance measurement.

Why we use it - To respond to your request and provide a quote or consultation. - To deliver contracted services and manage invoices and renewals. - To send operational notices such as a domain renewal reminder or a service interruption alert. - To protect our systems against abuse and fraud. - To meet regulatory and contractual obligations.

We do not sell or rent your personal data to anyone.

Domain registration data Domain registration is governed by global registry rules and may require sharing registrant data with the registrar and the relevant registry. Where the extension supports privacy protection, it can be enabled to mask certain details in public WHOIS.

Who can see your data - SmartSky staff involved in serving you, under defined permissions. - Service providers we rely on to operate the service — such as the domain registrar, payment provider and infrastructure provider — and only to the extent necessary. - Official authorities where a legal obligation applies.

Payment data Where the payment gateway provides a hosted payment page or card tokenisation, full card details do not pass through SmartSky systems and are not stored by us.

Retention Contract and billing records are retained for the period required by legal and accounting obligations. Enquiry data is kept for a reasonable period allowing the request to be followed up, then deleted or anonymised.

Your rights You may request access to, correction of, or deletion of your data, to the extent this does not conflict with our legal or contractual obligations, and you may withdraw consent to marketing messages at any time.

Privacy contact: info@smartsky.com.eg

Cookies We use cookies necessary to operate the site and to remember your language preference and login session. Any analytics or marketing cookies are used only after your consent.

Updates We may update this policy; the last-updated date appears at the top of this page. Material changes are notified to subscribed service customers.